Whilst we strive to ensure that all goods reach you in perfect condition, there may be a time when this does not happen. If you find that your goods are faulty on arrival, then you are entitled to a repair, replacement or a refund. Please contact a customer service representative prior to returning goods.

  • If you are a retail customer of ours we will give you a full refund including the cost of returning goods.
  • If you are a trade customer then please speak directly to your sales representative who will advise you.


Return of Unwanted Goods - Our Satisfaction Guarantee

We guarantee your satisfaction with any goods that you purchase from us. If you are not happy with your purchase for any reason you may contact us within 10 days of receiving your goods to arrange a full refund or credit note of goods.

Unwanted goods must be returned to us unused and in their original condition within 14 days. We recommend that returned goods are sent to us by special/recorded delivery with the appropriate insurance cover as they will only be deemed returned when signed for by us. SURE24 will not refund the carriage cost of the returned goods.

  • If you are a retail customer we will give you a full refund for the value of the goods.
  • If you are a trade customer we will give you a full credit note for the value of the goods.


Where goods are not returned in this time we reserve the right to arrange collection at cost to the customer.

Contract Cancellation under the Distance Selling Regulations

Please note that you are entitled to cancel this contract if you so wish provided that you exercise your right and notify us no longer than 7 working days after the day on which you receive the products. This entitlement excludes any items that were special orders. We will issue a refund within 30 days. This refund will include any shipping charges you paid when you made your purchase.

Although you have a right of refund, you will have to return goods and pay the postage costs of shipping back to SURE24. It is important that returned items are with the original packaging and undamaged. Goods that are returned damaged will incur a charge.

Customer Services

If you have any comments or questions about an order, or our products in general please contact one of our customer services representatives at or telephone on 01949 836 990. Lines are open Monday to Friday 9am to 5pm and all calls are charged at the standard rate of your telecommunications provider. We will endeavour to respond to all customer services enquiries within 2 working days.