More and more people rely on their smartphone, and an increasing amount of private and sensitive information is stored on these highly personal devices. Losing your phone or having it stolen is a much bigger problem than it was a few years ago, so it’s important to be prepared and to know what to do if you lose your phone.

Preventative measures

  • Property marking is an easy, cheap way to increase your chances of recovering stolen goods – mark your phone with your details, so that it can be traced back to you if recovered. You can add your Name, Postcode and an alternative contact number.
  • Note down your IMEI number. This unique number can be used to identify your phone if it's recovered. Just press *#06# on your phones keypad to get the number, and note it down somewhere safe.
  • Be careful! Don’t leave your phone on the table at a restaurant, café or bar, and don’t leave your phone unattended. If you’re leaving your phone in a handbag, you can keep your bag securely beside you with a handbag hook rather than leaving it on the floor.
  • If you own an Android Phone you can register your phone on Android Device Manager. This will allow you to track your phone, make it ring (even if it was put in silent mode), change the passcode, or completely wipe your device.
  • If you own an iPhone, you need to set up iCloud in order to use Find My iPhone to track, lock or totally wipe your phone if it is stolen

What to do if your phone is stolen

  • Ring your phone! You may find someone has picked it up and is looking to get it back to you.
  • If you’ve registered your device with Android Device Manager or Find My iPhone you can log in to these services. You have the following options:
    • Find your phones location. You may have left it somewhere or a friend may have it. Google even lets you simply do a Google Search for “where is my phone”. You can see your phones exact location and try and track it down. You can make your phone ring (even if you had it on silent)
    • If you’re sure your phone has been stolen, or you’re not going to be able to get your phone back, you can lock or even totally wipe your phone remotely destroying any sensitive data.

  • Report the loss to your mobile phone network. They’ll be able to deactivate the SIM so no calls can be made, and the SIM cannot be used in another phone. If you’ve deactivated the phone and the SIM, the items that have been stolen are useless to the thief.
  • Report the theft to the police. They’ll give you a crime number you’ll need to claim any insurance. They’ll also take a description of the stolen item so they can inform you if it’s found. If you’ve marked the phone in any way, make sure you tell the police
  • Contact your insurance company to see if you can claim anything back.

Losing your phone can be a stressful time. If you follow the above steps, you can remove as much stress as possible from the situation, and be secure in the knowledge you’ve done everything you can to keep your data safe.

See SURE's Property Marking range here



Posted in News By

Joe Marshall