Making a purchase could not be easier. Just browse our Catalogue or use the search function, until you find what you want. Click on Add to Cart and then enter the quantity that you require. A running total will appear of what you have ordered. You can continue to add more items or remove some at any time. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order. You can change the contents of your basket or cancel your order at any time - as it is not confirmed until you are transferred to a secure page to enter payment details.
Payment & Currencies
We accept payment by most major credit or debit cards. These are processed online using the ProtX VSP secure payment service. Prices are shown in Great British Pounds Sterling. We accept most major credit cards. Credit cards are processed immediately using the ProtX secure system . You may send your credit card information via phone, fax, snail mail or over the Internet using our secure facilities. Please DO NOT send credit card details by e-mail. Our online store includes a considerable level of security that is not included in e-mail. If you have any queries about making payments please contact us.
Shipping And Handling
All orders are shipped via Royal Mail Recorded Delivery. All items are insured during transit to a maximum value of £2,500 per order. For reasons of security we will only ship to the billing address on the credit card when you order online. If this is not convenient please contact us and we will make alternate arrangement (we will need to verify your identity to do this). All packages are sent using Recorded Delivery that require a signature on delivery. If no one is available when the package is delivered you may need to collect this from a local postal point. Please speak to your local mail handlers if you are not sure about this. Click here for a separate page on shipping & shipping rates that contains full details.
Return of Damaged or Faulty Goods
Whilst we strive to ensure that all goods reach you in perfect condition, there are unfortunately times when this does not happen. If you should receive damaged or faulty goods from us you may contact us within 14 days of receiving your order to arrange a replacement or full refund. A customer service representative will discuss arrangements for return of the damaged goods and issuing a replacement or refund with you. If you would like to return damaged or faulty goods please ensure that you contact us on 01949 836 990 or by e-mailing us at enquiries@sure24.net prior to sending them back. This guarantee does not affect your statutory rights as a consumer.
Remittance Terms
Please note that all goods must be paid for in full before shipping. Please make cheques payable to SURE24 Limited.
Tax Charges
Where necessary purchase taxes are included in the price. Should you require a tax receipt for your order please request this by e-mail and quote your order number. The buyer is solely responsible for any import duty, import taxes or other incidental charges that may apply to their particular country or state. VAT exempt buyers can have their VAT refunded by contacting us.
Security
We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card details are processed using the ProtX VSP secure transaction system. Details are not stored on the Internet or on any of our own computers.
This web site is fully integrated with ProtX, one of the leading secure payment systems - as approved by many of the well known high street banks. Sensitive information is only requested on pages that communicate directly with the ProtX secure servers and this information cannot be accessed or viewed by anyone else (Not even our own staff!). All transactions are encrypted using 128 bit Secure Socket Layer (SSL) architecture (dependent on browser support), and are signed using Thawte digital certificates. Simply put, this site integrates with one of the best secure systems available.
Using the ProtX system, your credit card information remains safely in the hands of you and ProtX. No-one else has access to this. SURE24 use ProtX without any reason for concern for the security of our customers or their payment details.
Despite this attention to security we do understand that some people prefer not to enter their details online. If you have such concerns please contact us to arrange payment by alternative methods.
Return of Unwanted Goods :: Our satisfaction guarantee
We guarantee your satisfaction with any goods that you purchase from us. If you are not happy with your purchase for any reason you may contact us within 10 days of receiving your goods to arrange a full refund. You do not even need to tell us why if you do not want to. Refunds will be made within 30 days. Unwanted goods must be returned to us, in their original condition within 14 days. Where goods are not returned in this time we reserve the right to arrange collection at cost to the customer. If you would like to return unwanted goods please ensure that you contact us prior to sending them back. We also strongly recommend that returned goods are sent by special/recorded delivery with the appropriate insurance cover as they will only be deemed returned when signed for by us. This guarantee does not affect your statutory rights as a consumer.
Customer Services
If you have any comments or questions about an order, or our products in general please contact one of our customer services representatives at enquiries@sure24.net or by telephone on 01949 836 990. Lines are open Monday to Friday 9am to 5pm and all calls are charged at the standard rate of your telecommunications provider. We will endeavour to respond to all customer services enquiries within 2 working days.
Personal Security 
